Chrissy Leyland is committed to complying with the terms of the General Data Protection Regulation (GDPR) and to the responsible and secure use of your data. Chrissy Leyland has a legitimate interest in processing personal data to provide counselling services.
Chrissy Leyland is registered with the Information Commissioner’s Office (ICO) reference ZB413749.
The purpose of this statement is to let you know what personal information I collect and hold, why I collect this data, how long it is stored for and your rights over your personal data.
1. Information about you
1.1 I collect personal information from you when you enquire about my counselling services to set up an initial appointment. This information includes contact details, your availability and other relevant personal information. Once a client finishes counselling, all data regarding their counselling is stored securely for 7 years and then destroyed.
1.2 When you enquire about counselling I ask for contact details and relevant personal information from you that is needed to answer your enquiries and to keep you informed.
2. My use of this information
2.1 Your data will be used only to provide you with my services and to give you information relating to my services. I will not share your details with any other person or organisation without your knowledge and permission unless there is a legal or safeguarding requirement as stated in the counselling contract. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.
3. Security
3.1 I will take all reasonable precautions to prevent the loss, misuse or alteration of information you give us.
3.2 Communications in connection with this service may be sent by email. For ease of use and compatibility, communications will not be sent in an encrypted form. Email, unless encrypted, is not a fully secure means of communication. Whilst I endeavour to keep our systems and
communications protected against viruses and other harmful effects, we cannot bear responsibility for all communications being virus-free.
4. Your rights over your personal data
4.1 If you would like to see the information I hold about you, or would like to correct, update or delete any records, please email me info@vegancounselling.uk
5. Data protection complaints
5.1 If you have a concern about how I handle your personal information, I want to hear from you.
How to raise a concern
You can contact me by emailing info@vegancounselling.uk. Please describe your concern as clearly as you can, and include any relevant dates or
details.
What happens next
I will acknowledge your complaint within 30 days of receiving it. I will then look into your concern and respond to you without undue delay.
If you remain dissatisfied
If you are not satisfied with my response, you have the right to make a complaint to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.